Terms & conditions

These Terms of Service ("Terms") govern your access to and use of Member Mind, a membership analytics platform for MemberPress websites, provided by Member Mind, a trading name of Grand Digital (ABN 68 768 628 295) ("Member Mind", "we", "us", "our"). By creating an account or using the Service, you agree to these Terms.

If you do not agree to these Terms, do not use the Service.

1. The Service

Member Mind connects to your MemberPress website (via an API key and companion WordPress plugin you install) and provides an analytics dashboard covering memberships, transactions, revenue, and related metrics.

Member Mind is under active development. The core Service is provided in beta — functional and used on real, live sites, but still evolving, and you may encounter bugs or incomplete functionality. Certain newer features are additionally labelled Alpha within the product (for example, the Insights feature). Alpha and Beta features may change, be incomplete, or be removed without notice, and we may seek your feedback on them directly.

2. Accounts

You must provide accurate information when creating an account and keep your login credentials secure. You are responsible for all activity that occurs under your account. You must be legally able to enter into a binding contract to use the Service.

3. Your Responsibilities as a Customer

You are responsible for:

• Having the legal right to share your MemberPress data (including your End Users' personal data) with Member Mind, including maintaining your own appropriate privacy policy and terms with your End Users
• The accuracy of the MemberPress API key, webhook key, and other credentials you provide
• Complying with all applicable laws in your use of the Service, including data protection laws relevant to your End Users
• Not using the Service in any way that is unlawful, fraudulent, or harmful to Member Mind or others

4. Our Responsibilities

We will make reasonable efforts to provide the Service reliably, but we do not guarantee uninterrupted or error-free operation. The Service is provided on an "as is" and "as available" basis, particularly given its current beta stage of development, and the alpha stage of specific features noted in Section 1.

5. Fees and Billing

Current pricing plans are described on our website and may change from time to time. We will provide reasonable notice before any price change takes effect for existing subscriptions. Paid subscriptions are billed in advance on a recurring basis via Stripe. See our Refund Policy for details on cancellations and refunds.

6. Data Ownership

As between you and Member Mind, you retain all rights to the data from your MemberPress site that you provide to us, including your End Users' data. We do not claim ownership of this data. We use it solely to provide the Service to you, as described in our Privacy Policy.

7. Intellectual Property

Member Mind and its original content, features, and functionality (excluding your own data) are owned by Grand Digital and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or reverse-engineer the Service except as permitted by law.

8. Acceptable Use

You agree not to:

• Attempt to gain unauthorised access to the Service, other Customers' data, or our infrastructure
• Use the Service to store or process data you do not have the legal right to share
• Interfere with or disrupt the operation of the Service
• Use the Service to violate any applicable law or the rights of any third party

9. Suspension and Termination

We may suspend or terminate your account if you breach these Terms, or if we reasonably believe your use of the Service poses a risk to us, other Customers, or their End Users. You may cancel your account at any time; see our Refund Policy for the effect of cancellation on billing.

Upon termination, we will delete your data within a reasonable period, in accordance with our Privacy Policy, except where retention is required by law.

10. Disclaimers

Given the Service is provided in beta (with certain features in alpha, as described in Section 1), it may contain errors or inaccuracies beyond what is typical of a fully mature product. Analytics, insights, and recommendations provided by the Service are generated automatically from your data and are provided for informational purposes only — they do not constitute financial, legal, or business advice, and you should exercise your own judgment before acting on them.

11. Limitation of Liability

To the maximum extent permitted by law, Grand Digital will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including loss of profits, data, or business opportunities. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the twelve months before the claim arose.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including certain consumer guarantees under the Australian Consumer Law, or equivalent mandatory consumer protections in your own country or region, where applicable.

12. Indemnity

You agree to indemnify and hold Grand Digital harmless from any claims, damages, or expenses arising from your breach of these Terms or your misuse of the Service, including claims brought by your End Users relating to how you have handled their data.

13. Changes to the Service and These Terms

We may update these Terms from time to time. We will update the "Last updated" date above, and for material changes we will make reasonable efforts to notify you directly. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law principles. You and Member Mind agree to submit to the exclusive jurisdiction of the courts of Victoria, Australia for any dispute arising from these Terms.

This section does not remove any mandatory consumer protection rights you may be entitled to under the law of your own country of residence, to the extent such rights cannot be excluded by agreement.

15. Contact Us

If you have questions about these Terms, contact us at:

Member Mind, a trading name of Grand Digital (ABN 68 768 628 295)
info@granddigital.com.au