Refund policy

1. Subscription Billing

Paid plans are billed in advance on a recurring basis (monthly or annually, depending on the plan you choose), processed via Stripe. Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.

2. Cancellations

You may cancel your subscription at any time from your account settings. When you cancel, you will retain access to paid features until the end of your current billing period, and will not be charged for the following billing period.

3. No Refunds

All payments are non-refundable. This includes partial billing periods, unused features, and cancellations made partway through a billing cycle.

4. Consumer Guarantees

Nothing in this policy limits any non-excludable consumer guarantee you are entitled to under the Australian Consumer Law, or equivalent mandatory consumer protections in your own country or region, where applicable.

5. Contact Us

If you have questions about billing, contact us at:

Member Mind, a trading name of Grand Digital (ABN 68 768 628 295)
info@granddigital.com.au

6. Changes to This Policy

We may update this Refund Policy from time to time. We will update the "Last updated" date above when changes are made.